Netra Travel Ltd is a UK-based travel agency committed to providing high-quality travel services to our customers. This Privacy Policy explains how we use any personal information we collect about you when you use our services
Under the Data Protection Act 1998 and the General Data Protection Regulations (GDPR), Netra Travel Ltd acts as a Data Controller.
We collect and use your personal information when it is necessary for us to:
When booking a holiday, requesting a quote, making an enquiry online, or subscribing to our marketing emails, we may collect the following information:
We only collect the personal information necessary to fulfil our obligations in providing travel services or for marketing activities.
Provision of Travel Arrangements
We require personal information to fulfil our obligations to provide travel services such as flight and hotel bookings, transfers, excursions, travel documents, and quotations.
Customer details are securely stored on our reservation management system. Information may be shared with hotels, destination management companies, and third-party suppliers to facilitate your travel arrangements.
Some airlines require passport information for online check-in. This information is securely stored until your departure and then destroyed. It is not shared with any third party other than the airline.
Marketing
If you consent to receive marketing emails, we will only request your name and email address. These details are stored securely and used to send special offers, brochures, and competitions.
You can opt out of marketing emails at any time by contacting us at marketing@netratravel.co.uk.
Online Chat
If you use the online chat function on our website, we may request your email address to follow up if we cannot respond immediately. No personal information from the chat is stored.
Disclosure of Information to Third Parties
We do not sell, trade, or rent your information. Your information is only shared:
a) To fulfil your specific travel bookings or services.
b) With third parties involved in delivering your booking components.
We may be required by law to disclose your information to regulatory authorities or law enforcement agencies.
Call Recording
We may record calls for training and quality assurance purposes. Recordings are securely stored and deleted after a maximum of 6 months. Access is strictly limited to senior management.
Access To Your Information And Correction
You have the right to request a copy of the personal information we hold about you. If you would like a copy, please contact us at:
We aim to keep your information accurate and up to date. If you believe any information we hold is incorrect, please contact us to correct or remove it.
If you have any questions about our Privacy Policy or the information we hold about you, please contact us: