NETRA

Faq

FAQ

Frequently Ask Questions

Have questions you want answers to?

Most of our holidays can be booked using our online booking engine. However, certain holiday types require you to contact our specialist Tailormade Reservations Team.
Telephone: 07383784843
Email: sales@netratravel.co.uk

For travel plans departing in 12 weeks or more, the minimum deposit is £100 per person. However, some airlines require full payment at the time of booking. Please confirm the deposit requirements during booking. The full balance is due 8 weeks before the departure date.

If you are travelling to a country within the European Union (EU) and hold a valid UK passport, you will not require a visa. For more information, please visit the IATA Travel Centre website.

  • Payments can be made online using the "Manage My Booking" facility or by calling our Reservations Team on 07383784843.
  • We accept all major credit and debit cards.
  • Cash payments are accepted at our office.
  • Bank transfers are also available. Please contact us for bank transfer details.
  • Note: There is no additional charge for using credit or debit cards.

All travel documents are sent by post 3-10 working days before your departure date. Alternatively, we can email your travel documents, as most airlines now accept e-Tickets.

If you do not receive your tickets 3 days before your departure date, please contact us immediately at 07383784843 with your booking reference number.

We recommend completing your online check-in and having a digital or printed boarding pass ready to avoid additional charges. Please arrive at the check-in desk at least 3 hours prior to departure unless stated otherwise.

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We can pre-book the following extras for you:

  • Airport car parking
  • Car hire
  • Transfers (if not already included)
  • Excursions
  • Flight extras, including meals, additional baggage, sports equipment, extra legroom seats, etc.
  • Diving packages
  • Golf packages
  • Visa

To make changes or cancel an existing booking, please contact our Administration Team at 07383784843.

We provide full financial protection for your money when you book a package holiday with us. However, if you book accommodation-only services, this protection does not apply.

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